What does a Service Desk Technician do?
A Service Desk Technician will provide support to our end-users globally and handle escalations. Daily tasks of a helpdesk technician are: Incident response, monitoring, investigation, project implementation, as well as basic operational support. Provide resolution of potential and actual service problems. Supervise the prioritization of tickets, queue management, scheduling and resource planning. Assist in the development, monitoring, and enforcement of knowledgebase that outline how problems are identified, documented, assigned and corrected Document Service Desk activities, identify problem areas, document resolutions, and devise and deliver solutions. If you are looking for a Helpdesk/Service Desk Technician job unchannel.org is the right place for you. Just click https://unchannel.org and find your next Helpdesk/Service Desk Technician job at unchannel.org.